For many retailers theft both internal and external represents a major source of lost revenue and can have a detrimental impact on employee motivation and staff retention as well as profits and efficiency. The aim of this course is to examine the scale and scope of shrinkage, why and how it occurs, and how it can be prevented.
This course includes the opportunity to talk with a prolific shoplifter about their methods and their views on security.
What you will Learn
The cost of theft and its hidden impact
Theft by customers and staff
Why thieves choose to steal from your business
The investigation process and techniques
Human resources and disciplinary interviews
How shoplifters steal and how they sell your goods on
What shoplifters think of security (what works and what doesn't)
Situational measures to reduce and prevent theft
How to use banning orders and civil recovery
Who will benefit?
This course will benefit all retail security managers and their staff, as well as general managers and staff who are seeking to effectively tackle the rising cost of theft.
Programme
Day One
The extent and cost of retail theft
Offenders and target selection
Methods of theft
Interview with a shoplifter
Responding to criminal incidents - external
Situation crime prevention - external
Banning orders and civil recovery
Day Two
Investigation process
Interview techniques
Responding to criminal incidents - internal
Crime at work business case preparation
Situational crime prevention - internal
Civil recovery from internal losses
Day Three
Processing evidence
Processing offenders
Case studies
Exercise presentation and debrief
Duration: 3 days
Fee: £1,495.00 (+ VAT) per person (includes overnight accommodation at the end of the first and second days)
Perpetuity Research and Consultancy International offers a number of security consultancy services in this area. For more information please click on the links below.
